I read a lot about information and knowledge management. Often it seems airy-fairy. By this, I mean, how do you implement it in the real world? Many people think you just go out and buy a knowledge-management system (KMS).
There! Another check box ticked. And another enterprise system destined for an expensive failure.
So this month I have a few slides for you taken from my workshop on knowledge management. Hope they give you some concrete ideas.
